Braze Step-By-Step Guide: How To Remove a Single Email Address From Hard Bounce List Using Braze Webhooks
A VIP Customer or the CEO of your company mistakenly landed on the hard bounce list. Read on to figure out how to remove them from the hard bounce list ASAP!
Before we get started, here’s a full guide on how to set up Braze Webhooks. If this is your first Braze Webhook campaign, we strongly recommend you read through the full guide before you continue!
Step 1: Create an API Key
This key will need to have permission for the endpoint email.hard_bounces.
Step 2: Create a Webhook and Insert Webhook URL
For this use case, the Webhook URL will be one of the following:
https://rest.iad-01.braze.com/email/bounce/remove
https://rest.iad-02.braze.com/email/bounce/remove
https://rest.iad-03.braze.com/email/bounce/remove
https://rest.iad-04.braze.com/email/bounce/remove
https://rest.iad-05.braze.com/email/bounce/remove
https://rest.iad-06.braze.com/email/bounce/remove
https://rest.iad-08.braze.com/email/bounce/remove
https://rest.fra-01.braze.eu/email/bounce/remove
https://rest.fra-02.braze.eu/email/bounce/remove
Step 3: Add KVP
Good news; this API endpoint is very simple and only requires one parameter which is email. Add the Key-Value Pair as shown below.
Step 4: Add Request Headers
Add the Request Headers, as you do for every single Braze API call.
Content-Type: application/json
Authorization: Bearer YOUR-API-KEY
See the guide mentioned in the beginning for more details. The API key that you created earlier will replace YOUR_API_KEY.
Step 5: Make API Call
Once again, we’re using one of my favorite features of Braze, which is the ability to make quick, one-off API calls.
Because you hard-coded the email address, this API call will always be doing the same thing: removing the specific email address from the hard bounce list.
You can try clicking “Get random user”, but your API call won’t change.
Click “Send Test”, and if you see this message below, you’re finished!
Conclusion
That’s it! These are the quick and easy steps to make an API call to remove a user from your hard bounce list. If you have any questions about any of the steps, please feel free to reach out, and we’re happy to help 🙏
Thank you!
Thank you for reading, and please feel free to reach out with any questions.
fornowmarketing.com
allan@fornowmarketing.com
